RETURNS AND EXCHANGE POLICY
If you would like to return any item(s), for either a refund or exchange, you'll need to contact us via email (firstname.lastname@example.org).
It is important that all conditions are met:
- If your package did not arrive on time, please write to us. We'll help you!
- Any returns must be in resalable condition and in its original packaging.
- Refund cannot be accepted if we have sent the correct product to your customer in good condition, and as described.
- When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
- Items must be returned within 14 days of the order date.
- We may ask you to provide photos if an item is damaged, faulty or the wrong size.
- We also need a tracking number for returns. Please, when you ship to return, please send us the tracking number of the parcel.
For refunds visit our Refund Policy